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Identifying Employee Skill Gaps
McKinsey Quarterly (05/09) Gurdjian, Pierre; Triebel, Oliver

Identifying areas of improvement becomes especially critical in a recession, when training resources must be used to bridge performance gaps that keep a company from meeting its goals and objectives. Unfortunately, many training initiatives are unsuccessful because they are launched without first identifying the areas where training is most necessary. Workforce training experts have found that an effective way to recognize these needs is to survey employees and let them gauge their own capabilities against colleagues in their department. Not only does this redefine for each worker what he or she, and the department as a whole, must do in order to achieve success, but brings awareness of areas where workers are lacking and breaks down their opposition to acquiring new training.